随着经济全球化的到来，不少全球知名酒店集团将酒店开向了各个国家。在我国的一二线城市中，就有不少来自国外的品牌酒店，这些酒店在招聘时，对于相关人才的要求相对较高，通常会要求能够用英语完成日常交流，有部分酒店也会直接采用英语面试。那么对于初入酒店行业的新人而言，酒店英语面试有哪些常见问题，该如何作答呢？
英文版自我介绍（Please introduce yourself in English）
很多人做中文的自我介绍问题不大，但英文的自我介绍却不知道该如何开口。其实一般自我介绍只需要2-3分钟，只要说明自己的基本信息，简单提一下自己的能力所长，最后不要忘了一个合适的开头结尾即可。例：
Good afternoon sir. It is really my honor to meet you here and I really appreciate you offer me this chance. My name is XXX from XXX. I am an honest, responsible and kind person. I graduate from XXX University in 2010. And my major is hotel management in university. I have related working experience in Hilton as a waiter. I learned much when I got along with customers. So I like this kind of field very much and take it as my career. If I have the opportunity to get this position, I hope you can see my good working ability.
Finally I wish our hotel be the best in the industry. Thank you!
如何处理麻烦或挑剔的客人？（How would you handle the problems with difficult or fussy customers?）
这是酒店面试过程中必问的问题之一，而使用英文作答也会增加一定的难度。在回答这个问题时，要注意强调尊重对方，要倾听客人的诉求，找出问题的根源再去解决问题，还可以具体举一个过去的例子，说明自己会如何处理类似的问题。例：
When a customer is dissatisfied, I will first listen to his/her true appeal, understand what he wants, then show that I can understand from his side , and then find out the most appropriate way to solve the problem. When dealing with problems, be sure to maintain respect for the guests at all times.
你能在我们酒店工作多久？富士康招聘网,富士康官方直招,富士康内部推荐,富士康在线报名,富士康网上报名,电子厂招聘 （If you are hired，how long will you work in our hotel?）
对于酒店而言，求职者的稳定性也是在招聘过程中需要考虑的一个问题，没有任何规划、随时准备回老家的人肯定不会被优先录用。因此在回答时可以提及自己的职业生涯规划等，来强调自己的稳定性。例：
I love this city and I hope I can settle here. I hope I can always work in hotels. As long as I can keep learning and growing in the hotel, I will stay.
在准备酒店英语面试时，除了要准备以上举例的三种常见的问题及对应的答案外，还可以提前多背一些和酒店日常工作相关的英文词汇或短句，增加自己的英语知识储备量，防止出现听不懂面试官在问什么、或者是自己的回答不知道该如何用英文表达的尴尬局面。
